Allyssa L.

Work Experience

Director of AI Product and Experience
Ally Financial
2018 – 2025

• Spearheaded the development and deployment of two AI platforms including Generative AI and traditional AI to drive productivity and personalization. Enabling use cases utilizing generative AI and machine learning. Led a product team responsible for developing AI platform utilizing generative AI for personal productivity including the rollout across the enterprise. Developed and executed strategic roadmaps for AI product development, aligning with company goals and market trends by working with executive leadership. Managed a team of 6 product owners responsible for the delivery of AI products and delivering AI use cases across internal and external lines of business. Collaborated with teams to roll out the adoption of AI across the organization including communication, education and leadership presentations to increase awareness and enable AI. Built strategic partnerships across the enterprise with business and technology to identify opportunities to utilize AI to increase revenue and provide cost saves. Collaborated with UX/UI teams to optimize user interface and experiment to increase user experience.

Director of Business Transformation
Ally Financial
2021 - 2023

• Responsible for overseeing Data Transformation activities and large enterprise initiatives from strategy development through execution, directing program planning and management, connecting the dots across cross-functional teams to achieve consistently sound execution of projects. Management of teams to support delivery and cross functional activities across technology and business. Collaborate with leadership and business on developing the digital roadmap and strategy across technology. Oversee the priority of capabilities and delivery across customer data platform, data governance, data science and customer interaction hub. Management of financial budget for $20M across program with coordination from finance. Accountable for communication and presentation of content for Board material, enterprise request, PMO and regulatory needs. Recipient of “I’m An Ally Award” 2021.

Business Transformation Manager
Ally Financial
2020 – 2021

• Assisted with development of the Digital and Analytic roadmap across two major platforms. Combined strategic vision and tactical expertise coupled with analytical problem-solving skills to translate high-level objectives into practical solutions for the business. Collaborated with internal stakeholders to understand and address challenges promptly and with precision while ensuring that teams are empowered to execute and deliver to established expectations. Anticipated and identify issues that will inhibit attainment of goals and proactively solve those problems. Utilize best agile practices. Further developed and continually refined the framework used to provide organizational and operational structure to complex and/or ambiguous undertakings.

IT Project Manager
Optomi
2018 – 2019

• Provide direction and oversight to project teams to design, develop, and deploy solutions within a customer care center. Solution involved decreasing the amount of fraudulent activity and increasing efficiency within the customer care center. Led large scale project with visibility across the organization. Included cross functional teams to deploy technology in the data center and internal applications. Collaborate with technical partners for overall delivery design, technical issues during project life cycle and tactical solutions. Continuously communicated with team members through weekly status, executive communication and roadmap reviews. Created kick off meetings, program/project summary and final reports. Manage vendor teams for product implementation and continuous product enhancements. Responsible for mitigating risk and issues and escalating to leadership and vendor team when appropriate. Utilize Jira, MS Project and other internal tracking tools to communicate status and drive work effort amongst teams. Projects include, Fraud analytics tool, data flow for sentiment analysis, strategic routing, telephony/IVR deployments, cross contact center vendor deployments for application and infrastructure

Volunteer

VSO-Volunteer Service Overseas, Tanzania | April 2016-July 2016