Sarah A.

Work Experience

Subrogation Specialist
Travelers Insurance
August 2015 – July 2026

• Manage an average of 9 new claims per day, balancing investigation, evaluation, and arbitration preparation within strict timeframes. Organize and maintain detailed case files for a high-volume caseload, ensuring all evidence and documentation are complete and available in advance of arbitration deadlines. Prioritize daily workflow based on statutory deadlines, arbitration filing dates, and business impact to ensure timely progression of each claim. Consistently meet time-sensitive arbitration submission and response deadlines by using structured checklists and proactive follow-up. Track and monitor critical dates, including filings, responses, hearings, and follow-ups, using case management tools to prevent missed deadlines. Coordinate multiple concurrent arbitration actions, ensuring each file advances on schedule from initiation through decision and closure. Adjust work priorities in real time to accommodate urgent or complex claims while maintaining progress on routine assignments. Issue payments to insurance carriers based on arbitration outcomes, ensuring payment accuracy and timely processing within a 30-day deadline. Organize email based on priority to ensure deadlines are met and work is prioritized according to the day’s schedule.

Customer Service
The Peach Truck
March 2015 - August 2015

• Represented The Peach Truck brand by providing exceptional customer service to customers. Sold the company’s products, merchandise, and brand in a fast-paced outdoor environment. Processed cash and electronic payment transactions accurately and efficiently. Educated customers about the products, their origins, and related questions to increase sales and customer satisfaction. Worked in a fast-paced sales environment and managed high customer volume during peak sales seasons.

Inside Auto Liability Adjuster
Allstate Insurance
March 2011 - May 2015

• Investigate auto accidents and determine liability. Conduct coverage investigations by reviewing insured policies to determine if coverage is valid. Analyze police reports and interview accident victims to evaluate the cause of accidents. Demonstrate strong multitasking and personal accountability to effectively manage assigned workloads. Utilize excellent time management and organizational skills while managing 100–115 claims monthly. Consistently meet required performance standards, which are evaluated daily. Demonstrate strong interpersonal skills when communicating with customers over the phone to ensure a positive experience. Address conflicts with upset customers and work toward mutually agreeable resolutions.